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Customer Service

How can I contact a customer service representative?

You can email us anytime at
Customer service representatives are available Monday through Friday 9:00a.m. – 4:00p.m. Pacific Standard Time to answer your questions at:

If I place an order now, how quickly will it ship?

We ship Monday - Friday from 9am-4pm Pacific Standard Time; excluding national holidays.
Any order placed outside of these hours, will be processed the following business day (Monday - Friday).
Please allow additional processing time from the date your order is placed, and select expedited shipping at checkout if required.
We thank you for your time and patience!

What is your return policy?

Please visit our return center to have your return processed. will accept items for exchange or credit within 14 days of purchase. Items must be returned in “like new” and sellable condition. Exchanges will be subject to shipping charges. Gifts may be exchanged for another item of equal or lesser value. Sale items are final sale and non-returnable.

How can I check the status of my order?

You will receive an email including a tracking number, which will allow you to track your package online. Please note that once a package leaves our facility, it is up to UPS or USPS to complete final delivery.
In the event of a lost/stolen package, it is best to contact the local office of your shipping choice (UPS/USPS). We are sorry to say we can only see as much as you can see per the Tracking History under your Tracking Number.

If your tracking information is not populated/you have any other question regarding your package, you can also contact us at 1-818-889-0126 Monday through Friday 9:00a.m. – 5:00p.m. PST and we will be happy to assist you with the status of your order.

Shipping Policy ships through UPS and USPS.

We offer free Domestic Standard Shipping for purchases $80 and over (pre-tax) to addresses within the continental United States. will not deliver to P.O. Boxes.

The following charges apply to packages shipped in the United States.

For US Domestic Orders $80 or more:
FREE standard USPS shipping


We charge our UPS Domestic rates with a 50 cent handling fee on all other modes of shipping.

For any other international orders please contact Customer Service.

Shipments to Alaska and Hawaii are shipped 2 day or Overnight. Prices determined at checkout.**
*Shipping times are approximate.
**Please note that Two Day and Overnight Delivery refers only to delivery time and not to the time needed to prepare your order. While most orders are ready for shipping within one day of ordering, some orders take additional time. Deliveries are from Monday to Friday, therefore Overnight Delivery shipped on a Friday will arrive on Monday.

International Shipping Rates

All orders shipped outside of the United States are subject to additional shipping charges based on the end country's taxes, tariffs and duties. These fees are not associated with Sheila Fajl Designs and are to be paid by the recipient upon delivery.

Repair Policy

We will try and repair any product purchased through Please email for instructions on handling repairs. Please include your name, order number, telephone number and a description of what needs to be repaired, attach an image to expedite this process. Items that are damaged, not due to a defect in manufacturing, may be subject to a repair charge (to be determined once the item is received and examined by one of our repair specialists). All repairs are subject to shipping charges. is not responsible for items returned for repair that are lost or damaged in transit. Sheila Fajl items purchased through other retailers must be returned for repair to the store where the item was purchased.

Privacy Policy

We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations.